Refund policy

Due to the nature of our products - whether it’s a handcrafted letter, a sticker, or a charm - we’re unable to accept returns once an order has been shipped. But we will always make things right if something goes wrong on our end.

 

All Physical Products

All sales are final once shipped. We do not accept returns or offer refunds for:

•       Monthly letters

•       Stickers

•       Charms and accessories

•       Any other physical items sold through SymplyMaed

unless the item arrives damaged, defective, or incorrect.

 

Damaged or Incorrect Items

If your order arrives damaged or you receive the wrong item, please contact us within 7 days of delivery at hello@symplymaed.com with:

•       Your order number

•       Clear photos of the item and its packaging

We’ll review your case and, where approved, offer a replacement or resolution at our discretion. We want every package to arrive as close to as it left us.

 

Lost or Delayed Shipments

Once your order has been handed to the courier, we are not responsible for delays caused by shipping providers, customs, or circumstances outside our control.

If your tracking shows delivered but you haven’t received your package, please contact the courier directly in the first instance. We’re happy to assist where we can - just reach out at hello@symplymaed.com.

 

Subscription Orders

Subscription payments are billed in advance according to your selected plan. Refunds are not provided for subscription renewals once payment has been processed.

You may cancel your subscription at any time before your next billing date through your account portal. Cancellations apply to future billing cycles only and do not affect charges already processed.